Return Policy

At Skill Luck Go®, we stand behind our products. This policy applies to all orders, which we currently ship to Australia, New Zealand, the United Kingdom, Ireland, Germany, Canada, Japan, Singapore and Hong Kong only. Mandatory consumer rights under applicable law always take precedence.

Change-of-mind returns

Request a voluntary return within 7 days of delivery through My Account. Items must be unworn, unwashed, unused and in original condition with tags and packaging, except where law requires otherwise. For approved voluntary change-of-mind returns, we provide store credit, not a cash refund, where legally permitted.

Customers pay return freight for change-of-mind returns where legally permitted. Use a tracked service. Original shipping charges are not refunded for voluntary returns unless required by law.

EU and UK statutory cancellation rights

For eligible online consumer purchases in the European Union or United Kingdom, you generally have 14 days after delivery to notify us that you are cancelling, followed by a further 14 days to send the goods back. Contact us through My Account or our Contact Us page to exercise this right. Statutory exceptions may apply, but standard limited-edition or pre-order goods are not automatically excluded.

Where a statutory cancellation applies, a monetary refund is provided, not compulsory store credit, including standard outbound shipping where required. Customers normally pay direct return freight where legally permitted and properly disclosed. Refund timing and permitted deductions follow applicable law.

Faulty, damaged or incorrect items

Contact us with your order number and details. We will provide any repair, replacement, monetary refund or other remedy required by applicable consumer law. We cover reasonable return shipping where legally required. These rights are not limited to seven days.

Consumer guarantees worldwide

Australian customers retain their rights under the Australian Consumer Law. New Zealand customers retain applicable Consumer Guarantees Act rights. Customers in other countries retain their non-excludable local consumer rights. Nothing in this policy limits rights that cannot legally be excluded.

Pre-orders

Pre-orders are subject to the estimated delivery information provided at purchase and all applicable consumer protections. A pre-order or limited-edition designation does not automatically remove statutory cancellation or refund rights. Contact us if a pre-order is delayed.

Store credit and refunds

Approved voluntary change-of-mind returns receive store credit redeemable at skillluckgo.shop, where legally permitted, after inspection of returned items. Where the law requires a monetary refund, including qualifying statutory cancellations and faulty-product claims, refunds are made to the original payment method unless the law permits and the customer agrees otherwise.

How to request a return

1. Contact us through My Account or the Contact Us page with your order number and reason.
2. Wait for return instructions before sending goods.
3. Pack securely and keep tracking and postage records.
4. We will assess the return and advise the outcome, subject to statutory deadlines.